FAQs

It totally depends on the weight of the rider, the terrain your riding on, is it hills, or flat, paved or gravel, what power setting you are in, how fast you are going, are you pedaling or throttling, etc. Our bikes travel anywhere from 20-80 miles for single battery bikes, and close to 100 for dual battery bikes. Come try them out.

Most ebikes are limited to 20 mph (Class 1 is pedal assist only and Class 2 is pedal assist or throttle) or 28 mph (Class 3 is 28 mph on pedal assist only) to comply with federal and local regulations. Almost all of the bikes we sell are in compliance with the 3 class system. eMotos are not eBikes, they can travel faster but are for off road use only.

Every eBike we sell is UL listed and tested to the highest standards of safety. Avoid eBikes purchased online, or anywhere, that do not have a UL or equivalent certifications, as they are not fully tested to be safe and durable. If you eBike and battery are compliant, and not dropped or damaged in an accident they are safe to charge and use daily, and are as safe as any of the other batteries in you home like a laptop, cordless drill, etc.

Our eBikes have anywhere between 350 and 750 watt motors in either the rear wheel hub or in the middle bottom bracket. The larger the torque of the motor the more power it has for climbing hills. Most of our bikes also have gears, allowing the rider to get into a hill climbing gear and use their own leg power combined with the motor power to climb hills fairly effortlessly. There is a large hill near our shop where any of the bikes can be test ridded to experience their ability to climb hills. An ebike is always going to climb a hill easier with pedaling as compared to throttle only.

Every eBike we sell comes with a home charger that plugs into a standard household outlet. A full charge usually takes between 3 to 8 hours.

Most lithium-ion batteries are rated for 500 to 1,000 full charge cycles, which typically equates to 2 to 5 years of regular use.

Only two models we sell have integrated batteries, every other batteries is easily removed for charging or storing away from the bike. The two that are integrated can be removed for service or replacement it just takes more time and the use of tools.

eBikes and scooters are water-resistant and can handle riding in the rain, but should not be submerged or cleaned with high-pressure hoses. After riding in the rain eBikes should not stored outside. A wet bike should be left to air dry indoors or better yet towel dried then stored indoors.

eBikes and scooters are water-resistant and can handle riding in the rain, but should not be submerged or cleaned with high-pressure hoses. After riding in the rain eBikes should not stored outside. A wet bike should be left to air dry indoors or better yet towel dried then stored indoors.

YES! - click below or visit the service and repair page to learn more and schedule a drop off time for your repair. At the time of drop off a tech will do a thorough inspection of your bike or scooter and try to estimate what repairs might be necessary. The repairs will not be performed at the time of drop off they will be taken to our service center off site and be professionally repaired. Any additional parts or repairs needed will be sent for approval via text before moving forward.

Most eBike flat tubes will be repaired on site at the shop. They can take anywhere from 15 min to an hour depending on how busy we are and if it is the front or rear tire. Rates are available on our service page. Some Moped Style eBikes will need to be left overnight as they can be difficult and time consuming. ALL eScooter and eMoto tube or tire repairs will have to be dropped off and left for a few days, they cannot be repaired onsite.

Every repair is different and can take anywhere from 1 week to 52 weeks or more! We are one of the only shops that try to service anything and help everyone, but we are not a fast repair shop, if you are in a hurry, we try our best but cannot guarantee any particular turnaround time. If you have a unique piece of equipment, that doesn't have parts readily available on the manufacturers website it can drastically prolong the service time. If you purchased your bike or Segway scooter from our shop, parts are mostly readily available from our suppliers, and the repair should take 2-3 weeks depending on the repair.

Some rates our listed on our service and repair page. Our hourly rate is $100 per hour. We will try to estimate the repair cost at the time of drop off but will text any additional parts and repairs for approval before continuing.

No. At this time, all bikes are special order ready for pickup in anywhere from 4-6 weeks depending on the make and model.

Our current turnaround from order to pickup is 4-6 weeks.

Due to our high volumes from the current rebates, we can not keep stock of bikes.

Orders take 2-4 weeks to arrive, and another 2-3 weeks for assembly.

Yes, it ranges from $50 to $100 depending on the distance from the shop. Please call or text to arrange pickup / and get an estimate of the cost.

Yes, we have most models of our Top Brands like Aventon, Lectric, Velotric, Segway, Urtopia, Letrigo, and Rad in store to test ride. Come any time Wed-Sun 9-5 to test ride, no appointment necessary.

We accept the following rebate vouchers:

• WSDOT We-Bike
• Shoreline Pedal forward
• Eastside Pedal Forward

Does your local area have a program? Let us know and we can look into adding them!

Please refrain from ordering bikes via our website if you have a voucher.

The best way is to come to the store, or we can take your order over text.

Rebate vouchers can be accepted in store at time of purchase or we can take them via text or phone.

This depends on the amount you applied for as we have to front the cost of the voucher until it is delivered.

We would charge you as if you had a voucher. Once received, you can text us the voucher code. If you have not received the voucher at the time your bike is ready for pickup, then you would simply owe the amount remaining.

Our sales shop is located at 17191 Bothell Way NE #B102, Lake Forest Park, WA 98155. We are open Wednesday to Sunday from 9:00 AM to 5:00 PM. We are located in the Lake Forest Park Town Center Professional Building adjacent to the Lake Forest Park City Hall.

Our Service Center and pickup location is 6801 216th St SW, Mountlake Terrace, WA 98043. The service center is open Wednesday to Sunday from 10:00 AM to 4:00 PM.