Employment Opportunities
Service Technician – E-Bike & E-Scooter
Location: Lake Forest Park, WA
Position Type: Full-Time / Part-Time
Department: Service & Operations
About the Role
Our Service Technicians are the backbone of our shop. You will diagnose, repair,
and maintain electric bikes and scooters, ensuring every customer leaves with a
safe, reliable, and great-riding vehicle.
Key Responsibilities
- Diagnose and repair e-bikes and e-scooters (mechanical and electrical)
- Perform maintenance, safety inspections, and tune-ups
- Assemble new e-bikes and scooters for sale and delivery
- Troubleshoot batteries, motors, controllers, and wiring
- Document service work, parts, and labor using Lightspeed POS
- Communicate repair needs and timelines clearly with customers
- Maintain a clean, safe, and organized service area
Qualifications
- Mechanical aptitude and experience with bikes, e-bikes, or electronics
- Basic understanding of electrical systems
- Comfort using computers, tablets, and service software
- Ability to learn and use Lightspeed POS
- Strong attention to detail and problem-solving skills
- Ability to lift up to 50 lbs, with or without reasonable accommodation
- Must be able to ask for help
Benefits
- Washington Paid Sick Leave (accrued per state law)
- Washington Paid Family & Medical Leave (PFML)
- Employee discounts on products and service
- Training and advancement opportunities
Sales Floor Associate – E-Bike & E-Scooter
Location: Lake Forest Park, WA
Position Type: Full-Time / Part-Time
Department: Sales & Customer Experience
About the Role
Our Sales Floor Associates are the face of our brand. You will guide customers
through product options, answer questions, and help them find the perfect e-bike
or e-scooter for their lifestyle.
Key Responsibilities
- Greet customers and provide a welcoming shopping experience both in person and over the phone
- Explain product features, benefits, and differences
- Conduct test rides and ensure customer safety
- Process sales, warranties, and returns using Lightspeed POS
- Maintain showroom organization and merchandising
- Coordinate with the service team for product delivery
Qualifications
- Strong customer service and communication skills
- Retail or sales experience preferred but not required
- Comfort using computers and point-of-sale systems
- Ability to learn and use Lightspeed POS
- Interest in e-bikes, scooters, or sustainable transportation
- Ability to lift up to 40 lbs, with or without reasonable accommodation
- Must be able to ask for help
Benefits
- Washington Paid Sick Leave (accrued per state law)
- Washington Paid Family & Medical Leave (PFML)
- Employee discounts on products and accessories
- Sales incentives and ongoing training
Equal Employment Opportunity
We are an equal opportunity employer and are committed to providing a workplace
free from discrimination and harassment. We do not discriminate on the basis of
race, color, creed, religion, national origin, citizenship or immigration status,
sex, gender identity or expression, sexual orientation, age, marital status,
familial status, veteran or military status, disability, genetic information,
use of a trained guide dog or service animal, or any other status protected by
federal, state, or local law.
We provide reasonable accommodations for qualified individuals with disabilities
and for sincerely held religious beliefs, in accordance with Washington State and
federal law.